Shipping policy

Shipping Policy

We pack every Hills Remedy order by hand carefully, thoughtfully, and the right way.

Processing Time

Orders are typically processed within 2–4 business days (Monday–Friday, excluding holidays).

During high-volume seasons, processing may take slightly longer but we’ll always move as quickly as we can without cutting corners.

You’ll receive a confirmation email once your order ships, along with tracking information.

Shipping Rates & Carriers

Shipping costs are calculated at checkout based on your location and selected shipping method.

We ship via trusted carriers to ensure your order arrives safely and reliably.

Delivery Time

Delivery times vary depending on your location and chosen shipping method. Once a package leaves our hands and is scanned by the carrier, transit times are outside of our control.

Warm Weather Shipping

Because our products are made with natural oils and butters, extreme heat may soften them during transit. This does not affect product quality.

If your salve arrives softened:

Place it in a cool area or refrigerator for a short time.
Allow it to return to room temperature before use.

Natural products respond to temperature that’s part of keeping them real.

Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for packages shipped to incorrect or incomplete addresses provided at checkout.